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новое в законодательстве
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анонсы cудебных дел
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Роспотребнадзор запретил автовокзалу в Калининграде взимать плату за распечатку электронных билетов на автобус
Калининград: 23.08.2018 00:16
Сотрудники автовокзала в Калининграде нарушили права потребителей, распечатывая электронные билеты на автобус за отдельную плату. Об этом сообщает региональное управление Роспотребнадзора.
В Роспотребнадзор обратился потребитель с жалобой на то, что в кассах городского автовокзала распечатку электронного билета осуществляют платно.
В ходе внеплановой проверки выяснилось, что услуга по продаже билетов на сайте калининградского автовокзала в сети “Интернет” является дополнительной и предоставляется для удобства пассажиров. Предприятием разработаны и размещены на сайте правила покупки и возврата билетов. Стоимость распечатки электронного билета утверждена приказом директора автовокзала “О тарифах на платные услуги”. Вместе с тем, посадка пассажиров в автобусы осуществляется только при предъявлении контролеру или водителю распечатанного электронного билета, либо билета, выданного в кассе автовокзала. Таким образом, предприятие обуславливает приобретение одних услуг обязательным приобретением других.
По итогам контрольно-надзорного мероприятия в адрес автовокзала внесено предписание о прекращении нарушения прав потребителей.
По приказу администрации предприятия работники кассы обязаны осуществлять печать электронного билета бесплатно. Информация о распечатке билетов без взимания платы доведена до потребителей через сайт автовокзала, а также размещена на информационном стенде в зале ожидания.
Тэги:
роспотребнадзор, автовокзал, билеты, распечатка, услуги,
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