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новое в законодательстве
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анонсы cудебных дел
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Суд взыскал с туроператора «Новелла Турс» более 200 тыс. руб. в пользу туриста, отказавшегося от поездки
Калининград: 20.02.2018 08:18
Туроператор «Новелла Турс» оштрафован за нарушение прав клиента, который не смог отправиться в путешествие из-за болезни. Об этом сообщает пресс-служба Калининградского областного суда.
5 декабря 2016 года житель Калининграда заключил с одним из турагентств договор, по условиям которого агентство должно было подобрать двухнедельный тур в Тайланд на остров Пхукет для двоих. В роли туроператора выступило ООО «Новелла Турс».
За несколько месяцев до поездки у мужчины выявили болезнь, не позволяющую ему находиться в странах с жарким климатом. Весной 2017 года клиент направил в адрес компании «Новелла Турс» претензию с просьбой расторгнуть договора и вернуть денежные средства. Однако туроператор вернул мужчине только часть денежных средств.
Изучив материалы дела, суд признал требования калининградца обоснованными, поскольку туроператор не представил доказательств, подтверждающих, что он понес расходы в рамках исполнения договора.
По решению суда с ООО «Новелла Турс» в пользу клиента взысканы денежные средства в размере 70,5 тыс. руб., 70,5 тыс. руб. неустойки, компенсация морального вреда в размере 5 тыс. руб., а также 73 тыс. руб. штрафа.
Решение вступило в законную силу.
Тэги:
новелла турс, туроператор, неустойка, компенсация, путевка, взыскание,
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